How can we Help?

Search our extensive knowledge base to get started. If your still struggling drop us a line!

Outbound Call Security

Outbound call security should be important to any business as it protects you from the start. We are aware of a toll fraud known as traffic pumping. These schemes, based on outbound calls, direct calls to a high cost destination that the fraudster owns, such as a premium rate number (PRN) obtained from an international carrier or number reseller.

How do you protect me against outbound calls?

As a default precaution (which you can change) we block outbound calls to the following top ten high risk countries where this occurs;

The top 10 fraudulent destinations we see are:

  1. Latvia
  2. Lithuania
  3. Serbia
  4. Somalia
  5. Congo
  6. Pacific/Caribbean Islands
  7. Chad
  8. Gambia
  9. Sierra Leone
  10. Guinea

We also protect you against outbound calls to specific types of phone numbers that traditionally incur a higher end user cost. The table below highlights what types of phone numbers we filter;

Type Blocked
Fixed Line No
Mobile No
Tollfree No
Premium Rate Yes
Shared Cost Yes
Personal No
Pager No
UAN (Universal Access Numbers) No
Voicemail No
Unknown Yes

How do I change these settings?

All though we recommend you keep these settings, you can change them at any time.

On the left hand side of your account you will see a option called Outbound Settings.

Once in outbound settings on the right you will see Outbound Security.

Here you can change all the settings related to outbound dialling.